Delivery & Return Policy

Please Note: Our Showroom and Warehouse will be closed Wednesday the 19th of September, and will reopen Thursday the 20th.

- You are welcome to buy in bulk orders, Please order Online and You will be automatically entitled with our Discounts. 
- All online Payments are secured through Secured Transactions 
- We prefer Physical Direct Address for Delivery, please no PO Boxes or Mail Lockers.
- We cannot deliver Fluorescent Tubes to remote locations such as Northern Territory, Queensland, Western Australia due to a regular breakage.
- For any orders where delivery is to Islands or remote areas of All Northern Territory, QLD (4309-4499,4580- 4999,9920-9998) or WA (6215 - 6799), please send contact us via sales@lightonline.com.au or phone us on 03 9819 1777 to place your order.

Please note: (Free shipping Not including Islands and some remote areas of All Northern Territory, QLD (4309-4499,4580- 4999,9920-9998) and WA (6215 - 6799). For those areas, shipping fee differ based on Post code)

*Valid till 31th July. 2018 
*Freeshipping excluded items - Highbay Products and T8 products such as: sku- 1845899,TL100W/01,GLUFO150C
,HB009PC

Order Online & Pickup FREE from Melbourne Shop (Hawthorn):

Additionally, a free pickup option is available for Melbourne customers, and the order will be available from the Main Shop in 1-7 Thomas Street, Hawthorn, Vic 3122. You will receive a call from our team to confirm when the order is available for pickup. Pickup is only available Monday to Friday, 8:30am to 5pm.

International Buyers:

We are more than happy to do business overseas. Since the freight costs can vary, we do international orders over the phone. To make your ordering process quicker please note the product code of the item(s) you wish to purchase before you call or 

Please Email us at support@lightonline.com.au

GMT Return Policy

 

Return

* Return should be authorized by GMT personnel; if the reason is invalid no refund will be accepted.

Kindly contact us via email at support@gmtlighting.com.au and give a valid reason before returning goods, otherwise if you return goods without approval, you will not receive a refund and the goods will be returned back to stock.

* We do not accept any returns after 20 days from ship date.

*To be eligible for a refund you need the authorization of GMT, your item must be unused and in the same condition, it must be in the original packaging and receipt of purchase/picking slip.

 

Shipping

*You will be responsible for your own shipping, Shipping cost are non-refundable.

 

Refund

*All refund recipients will receive an email confirmation for a record.

* Once you receive email confirmation, refund processing is 7 to 14 business days from the date you receive the notice email.

* No freight or shipping fee will be refunded, only the amount of the goods.

 

Others

*If you believe your package was damaged in shipping, received a different brand or item, faulty, etc. we require that you contact us within 5 days at support@gmtlighting.com.au  and we will work with you to quickly resolve this issue

Where goods are returned for other reasons, a 25% restocking fee will apply.

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