Delivery & Return Policy

Orders after 20th Dec. 2017 will be processed from 2nd Jan. 2018 due to the Christmas time business closures.

You are welcome to buy in bulk orders, Please order Online and You will be automatically entitled with our Discounts. 
- All online Payments are secured through Secured Transactions 
- We prefer Physical Direct Address for Delivery, please no PO Boxes or Mail Lockers.
- We cannot deliver Fluorescent Tubes to remote locations such as Northern Territory, Queensland, Western Australia due to a regular breakage.
- For any orders where delivery is to Islands or remote areas of All Northern Territory, QLD (4309-4499,4580- 4999,9920-9998) or WA (6215 - 6799), please send contact us via or phone us on 03 9819 1777 to place your order.

Please note: (Free shipping Not including Islands and some remote areas of All Northern Territory, QLD (4309-4499,4580- 4999,9920-9998) and WA (6215 - 6799). For those areas, shipping fee differ based on Post code)

*Valid till 30th Nov. 2017 except weekend speical free shipping offers

Order Online & Pickup FREE from Melbourne Shop (Hawthorn):

Additionally, a free pickup option is available for Melbourne customers, and the order will be available from the Main Shop in 1-7 Thomas Street, Hawthorn, Vic 3122. You will receive a call from our team to confirm when the order is available for pickup. Pickup is only available Monday to Friday, 8:30am to 5pm.

International Buyers:

We are more than happy to do business overseas, and will ship to most places in the world. Since the freight costs can vary, we do international orders over the phone. To make your ordering process quicker please note the product code of the item(s) you wish to purchase before you call or 

Please Email us at

Return Policy

1. Returning Your Items Due to Change of Mind

1. Should decision of return is made due to:
    a. Customer’s change of mind, or
    b. Customer made a wrong order, or
    c. Customer was unsure with the order

you can return the product within 14 days from the purchase date

2. In this case, customer will need to arrange the product shipping

3. Lightonline will not be responsible in reimbursing the shipping fees

4. Goods must be returned in their original packaging, and must be in the exact same condition that they were sent to you, and not have been installed or operated before returned

5. The goods remain under your ownership before it is received back to our office.

2. Returning Your Items Due to Product Faulty

1. Should decision of return is made due to our mistake:
    a. Faulty product
    b. Wrong product(s) received, or not as ordered

The goods can be returned within 14 days from the purchase date

2. Lightonline will be responsible in paying the return fees, and customer will require coupon and written authority from Lightonline/ GMT Lighting in goods’ shipment

3. Goods must be returned in its original condition and in its original packaging

4. Arrangement will be made whether to refund or to replace the goods

5. After the products are received back by Lightonline - GMT Lighting, and our staffs found out that the items are actually working properly (not faulty), the return shipping costs will be invoiced to the customer

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