GENERAL TERMS OF SALE
Orders can be sent by fax, mail, email, online or made directly by telephone to our sales department.
All telephone orders need to be confirmed in writing to eliminate any misunderstanding.
Please feel free to request a special volume or contract price where relevant.
Prices are fixed, but may be changed without prior notice due to variations in the manufacturers’ prices or currency fluctuation.
The prices quoted do not include tax or delivery costs.
There is no handling fee for online orders.
TERMS OF PAYMENT
The invoice value is due and payable 30 days after the date of shipment. If payment is not received by the due date, the 10% interest charge will apply. If the customer has not made the required payment within the 30 days, GMT may suspend all current orders without prejudice to any other action.
RIGHT OF OWNERSHIP
GMT reserves the right of ownership of all goods supplied until payment of the invoiced amount has been paid in full.
If you would like to return your purchase for any reason, details of our returns policy are outlined below:
If you think a product is faulty, please contact firstname.lastname@example.org within 14 days of receiving the product, and our team will assist you with organising to return the product. We are unable to accept returns after 14 days.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within a reasonable period from the time of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Please include all original packaging and with the product being returned. Any items returned without original packaging are not eligible for refunds.
All returns are at the expense of the sender.
Returns must be authorised by GMT staff; if the reason for returns is invalid we will not be able to issue a refund.
All returns must be directed through GMT Customer Service. Please do not return or post items before obtaining authorisation from GMT staff - if you do, there is a risk that your returned item may not be identifiable and your returns may not be accepted.
Where goods are returned for other reasons, a 25% restocking fee will apply.
Store Credit Voucher Policy:
What is a Store Credit Voucher/Replacement?
Store Credit Voucher/Replacement can be redeemed for purchases in store through GMT Lighting in case you change your mind or you made a wrong purchase.
How to get Store Credit Voucher
Store Credit Voucher/Replacement is given by GMT Customer Services in lieu for cash refund
How to use Store Credit
1. Any Store Credit Voucher/Replacement requested by customers can be redeemed only if the customer has valid GMT Lighting reciept
within 14 days of purchasing the product.
2. Store Credit Voucher can be used as cash to shop GMT Lighting products. Your store credit voucher is the same as cash. You can use in
conjunction with other special offers and discounts or promotional sales that may be offered.
Store credit cannot be redeemed for cash. Store voucher is only valid for One Year after purchase date.
RISK ASSOCIATED WITH DELIVERIES
Products are transported at the risk of the client, whose responsibility is in the event of damage or missing items, to make all the necessary reports in writing and send it to us within 7 days of receiving the goods
In addition to manufacturers' guarantees on selected products, if you are a Consumer within the meaning of the Australian Consumer Law, LightOnline warrants, in accordance with the Australian Consumer Law, that the Goods are of acceptable quality. All other warranties and representations are excluded, except those which are non-excludable in law, including the Australian Consumer Law. Warranty period on all products is from date of purchase of the original product only, not when any product is repaired or replaced. For more information on making a warranty claim, call us on 03 9819 1777 or email email@example.com.
Our liability to you is limited to refunding the price, replacing or repairing the relevant goods
We will not be liable for indirect or consequential loss
We will not be liable for damage, loss or injury suffered as a result of any person failing to follow instructions relating to the goods, modifying them, failing to appropriately maintain or store them or using them for an unintended purpose
Customers must inspect the goods upon taking delivery and any shortage, discrepancy, defect, wrong specification or other problem must be notified to LightOnline within 14 days of collection or delivery